Admissions · Virtual IOP & OP · California
Starting is one fifteen-minute call.
No referral, no paperwork packet, no diagnosis required. Call, verify your benefits, complete a clinical assessment — most people are in their first group within the week.
- 15 min call
- Same-day benefits check
- Start this week
The process
From first call to first group in four steps.
Admissions is a conversation, not an application. Every step is handled by our team — you'll always know what's next and what it costs before anything starts.
How admissions worksFour steps, usually inside a week.
- 01The first callFifteen minutes. We listen, answer your questions, and take your insurance details. No obligation at any point.
- 02Benefits verificationWe call your carrier, confirm your coverage, and tell you the exact out-of-pocket — usually the same day.
- 03Clinical assessmentA one-on-one video evaluation with a licensed clinician: conditions, history, goals, and the right level of care.
- 04Your first groupPick morning, midday, or evening. Same small cohort from day one — most people start within the week.
Before you call
What to have ready
Less than you think. Most people have everything on this list within arm's reach right now.
- Your insurance cardA photo of the front and back is enough. We handle the carrier call, the benefits check, and the paperwork.
- Fifteen quiet minutesThe first call is short. A private spot and a phone are all you need — video comes later, at the assessment.
- Your questionsCost, schedule, what group is actually like, what happens if it's not a fit — ask anything. Straight answers, no script.
- Nothing elseNo referral, no diagnosis, no records to gather before you call. If we need history, we'll help you get it after.
Insurance
Start with a free benefits check.
Most PPO plans cover virtual IOP. Send your insurance details and we'll call your carrier, confirm your coverage, and tell you your exact out-of-pocket — free, confidential, and with no obligation. Out-of-network and single-case agreements considered. We do not accept Medi-Cal at this time.
- 01
Share your plan
Name, phone, and insurer — about two minutes.
- 02
We call your carrier
Benefits check on your behalf, usually the same day.
- 03
Know your cost first
Exact out-of-pocket before you commit to anything.
Plans we commonly see
Carrier list is representative — coverage is confirmed individually for every plan during your free benefit check. We do not accept Medi-Cal at this time.
Check your coverage
We call within one business hour, 8am–8pm PT.
HIPAA-compliant · No obligation
Before you dial
What happens on the call stays on the call.
Reaching out is the part people dread most. Here's exactly how we handle it.
Confidential from the first minute- HIPAA-compliant, end to endCalls, forms, and video sessions all run on compliant systems. What you share is protected health information — treated that way from the first minute.
- No obligation, everThe call, the benefits check, and the assessment are each their own decision. You can stop after any of them.
- We never share without consentEmployers, family, your current therapist — no one is contacted unless you ask us to, in writing.
- You'll never be pressuredNo sales script, no countdown timers, no 'beds are filling up.' If this isn't right, we'll tell you what is.
Questions
Questions about starting
Straight answers about virtual IOP, schedule, and what happens if this isn't the right level of care.
01How fast can I actually start?
Most people complete the first call, benefits check, and clinical assessment within a few days, and join their first group inside a week. If you need care more urgently, tell us on the call — we'll be honest about whether we can move fast enough or point you somewhere that can.
02Does the first call cost anything?
No. The call, the benefits verification, and the out-of-pocket quote are all free, and there's no obligation at any point. You'll know the exact cost before you commit to anything.
03Do I need a referral or a diagnosis first?
No. Most people call with a suspicion, not a diagnosis. The clinical assessment is where conditions are identified and the right level of care is confirmed — you just need to describe what's been happening.
04What if my insurance doesn't cover it?
We'll tell you exactly what your plan does and doesn't cover, and quote you a self-pay rate in writing before you commit to anything. There are no surprise bills — you'll know your cost either way after one call.
05What if I'm not sure I'm 'sick enough' for this?
That's the assessment's job, not yours. If a weekly therapist is the right level instead, we'll say so. If you need more than we offer, we'll coordinate that referral. You get an honest answer either way.
06What happens if I start and it's not a fit?
Tell your clinician. We'll adjust the schedule, the group window, or the level of care — and if the program itself isn't right, we'll help you find one that is. Leaving well is part of treating well.
In crisis right now? Don't wait for an intake call.
Admissions
Fifteen minutes now. A different routine by next week.
One call. We'll check your benefits, answer your questions, and tell you honestly whether this is the right level of care for you.
Mon–Fri 8am–8pm PT · Sat 9am–2pm PT